client services...

Monarch Technical Support currently operates as a specialist provider of contract personnel to a select number of Clients. The reason for this is that we fiercely protect Monarch’s solid reputation for providing a high standard of quality and service. We believe in focusing on key Clients ensuring that they receive the service that they have come to expect, which is based on a wealth of knowledge and experience spanning over eleven years of service exclusively to the aerospace industry.

Providing the Right People First Time - How?

It is standard practice for agencies to obtain current details and work history together with relevant documentation, certificates and licences from potential contract staff. However, this does not necessarily guarantee that the candidates put forward for the position will be suitable. If a temporary employee is placed and is soon found to be unsuitable for the position then this can cause massive disruption to maintenance schedules, shift patterns, base coverage; the list goes on. It has the potential to damage customers relationships as well as its reputation and could affect future business opportunities. It is important to place the right people first time. Monarch Technical Support understands this and is in the unique position of being able to guarantee this, helping protect the company’s reputation. Monarch Technical Support is able to assess large numbers of licenced and unlicenced contract staff each year within Monarch Aircraft Engineering’s hangars and line stations. This enables them to pick the right people based on current experience, as well as past history.

Reliability

Monarch Technical Support is experienced in matching Clients requirements with suitably qualified and experienced engineers and technicians. We are relied upon to source the right personnel solution within any given timescale.

Monarch’s Clientele is listed as two of the most important factors to be considered before choosing a preferred agency to be delivery and, more importantly, retention of temporary staff.

Monarch Technical Support addresses the issue of retention in the following way:

• It correctly matches the right person to the Clients specific job specification, taking into account, preferred shift patterns, contract duration, location, hour availability per week, accommodation and transportation.
• It is a ‘hands on’ company and believes that by looking after the wellbeing of its contract staff it encourages team spirit and loyalty.
• It is committed to paying its contract staff promptly. Enabling them to focus their attention on the job in hand without worry or distraction.
• We believe in providing quality workwear for our contract staff so that they are protected and comfortable while working on location. As well as creating a sense of wellbeing it also presents a professional image to our Clients and, in some cases, their customers.
• We are able to offer discounted rates to our contract staff for specific training courses to help them further their careers.
• Regular communication is maintained while on location. This helps resolve small queries quickly before they become major issues. It also demonstrates our commitment to our contract staff.